EEI is looking for a dedicated and skilled individual to join our IT team. In this role, you will provide comprehensive technical customer support, offering onsite assistance to EEI staff, troubleshooting technical issues, and configuring hardware and software. This position is an excellent opportunity to contribute to the smooth operation of EEI's technology infrastructure and support our staff in their daily technical needs.

Job Duties and Responsibilities

• Technical Customer Support
  • Provide onsite technical support for EEI staff.
  • Troubleshoot and resolve technical issues identified through Customer Care calls.
  • Configure desktops and monitor Customer Care calls for both internal and remote users.
  • Set up and configure hardware and software for all EEI staff.
  • Provide technical support for EEI internal and external meetings.
• Microsoft Office 365 and Email Support
  • Handle daily support for MS Office 365 accounts.
  • Set up and manage email accounts.
  • Provide support for user accounts related to the network and email, including Mimecast whitelisting and email release.
  • Assist with technical support for third-party software installations.
  • Collaborate with the Managed Service Provider to resolve technical support issues.
• Device and Network Configuration
  • Provide technical support for PDA devices, including installation and configuration.
  • Set up and install computer systems for new employees, temps, and interns.
  • Install and relocate printers as requested.
  • Configure network printers and ensure network connectivity.
  • Manage and maintain the VoIP phone system, including adding, deleting, and revising account configurations.
  • Set up and support WebEx and Chorus call accounts.
  • Serve as a backup for AV system support when needed.
• Maintenance and Documentation
  • Maintain hardware databases and ensure software licenses are current.
  • Review daily user backup logs and make necessary revisions.
• Additional IT Tasks
  • Perform IT-related tasks as requested by the supervisor.
  • Provide technical support for WebEx and Chorus call accounts.
  • Serve as a backup for AV system support as needed.

Required Experience

• BS/BA in Computer Science, Information Management, or equivalent work experience.

• 1-2 years of experience with Microsoft Windows and Office 365 Cloud environments, managing Network Active Directory user accounts, with a minimum of 100 user accounts, technical support experience, including desktops, laptops, and PDAs (mobile phones, iPads, and other mobile devices).
• Experience configuring and troubleshooting iBackup systems.
• 1-2 years of experience managing and setting up WebEx and Audio Visual System call accounts.
• Experience providing system support to staff, including AV system support when needed.
• Strong experience with Microsoft Windows and Office 365 Cloud Admin environments.
• Knowledge of MS Windows 7 and Windows 10 operating systems.
• Experience with cloud-based email management for Microsoft Exchange and Office 365, including security and archiving solutions like Mimecast.
• Excellent communication skills and strong team player.
• Willingness and ability to learn AV systems and provide technical support.
• Knowledge of webinar support.

Compensation

The salary range for this position is set at $65,000 - $98,000 annually. Starting annual salary will be determined on individual qualifications. EEI also offers an annual performance incentive which is prorated for mid-year start dates. This incentive is between 5%-10% of annual base salary, based on performance.

We offer a competitive benefits package that includes medical, dental, vision, 401k, paid time off, tuition assistance, wellness incentives and programs, transportation subsidy, and professional development opportunities.

Office Protocol

This position is designated as in-person which requires employees to be in the physical office five days per week.